[Logistics] Sea Freight Leader - CS & Pricing

1. Operations Management
• Develop and execute both short-term and long-term strategies to optimize Ocean Freight operations and service quality.
• Collaborate with internal departments to align Ocean Freight initiatives with overall business objectives.
• Oversee ocean import/export operations, ensuring seamless execution, regulatory compliance, and operational efficiency.
• Identify, evaluate, and negotiate contracts with subcontractors, service providers, shipping lines, and overseas agents to secure competitive rates and high-quality services.
• Supervise and manage service providers throughout the shipment lifecycle to ensure smooth handling.
• Work closely with Sales, Customer Service, and Documentation teams to resolve operational challenges effectively.
• Conduct market research to stay ahead of industry trends, competitive pricing strategies, and customer expectations.
• Expand the company’s industry presence through partnerships, conferences, and strategic marketing initiatives.
• Strengthen relationships with key stakeholders, including shipping lines, airlines, and co-loaders.
• Maintain a high level of customer satisfaction through proactive communication and timely feedback.

2. Team & Internal Management
• Support recruitment and talent acquisition for the Ocean Freight team, ensuring a high-caliber workforce.
• Define team objectives, performance metrics, and key performance indicators (KPIs).
• Develop and implement training programs to enhance team capabilities and maintain high-performance standards.
• Conduct regular performance evaluations to assess and improve individual and team effectiveness.
• Establish and refine pricing and customer service processes, continuously optimizing workflow for efficiency.
• Supervise team activities, ensuring adherence to quality standards, operational excellence, and productivity goals.